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Cloud Humans: Pricing, Reviews, and Alternatives

Cloud Humans: Pricing, Reviews, and Alternatives

Cloud Humans: Pricing, Reviews, and Alternatives

Cloud Humans is an AI-powered customer service solution that aims to provide a WOW experience for customers through the use of their innovative chatbot, Claudia. In this article, we'll share the key facts you need to know about Cloud Humans, including its main purpose, features, how it works, and the benefits it offers. Our team is here to help you understand what Cloud Humans can do for you and your business.

How much does Cloud Humans cost?

Cloud Humans offers flexible billing for their AI chatbot, ClaudIA. They charge $0.36 USD per ticket answered without human intervention and $0.24 USD for tickets partially solved by ClaudIA and escalated to your team.

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Reviews of Cloud Humans

Customers have spoken highly of Cloud Humans for its inventive and noteworthy solution, delivering a service that feels human while leveraging AI. Its effectiveness in managing customer experience and capacity to scale without sacrificing quality and empathy in customer service are also noted. Based on 29 reviews, Cloud Humans has received an overall rating of 5/5. You can read more user feedback on the Product Hunt reviews page.

Use cases for Cloud Humans

Here are the most notable use cases for Cloud Humans:

  • Automating customer service: ClaudIA, the AI chatbot, can handle up to 87% of support tickets, allowing your team to focus on more strategic tasks while maintaining quality in customer interactions.
  • Improving response times: Cloud Humans claims to reduce response time from 1 hour to 30 seconds and provide a 38% efficiency gain.
  • Maintaining high customer satisfaction: Their customer satisfaction (CSAT) remains stable at 98% even during peak periods like Black Friday.

Learn more about these use cases on the Cloud Humans website.

Alternatives to Cloud Humans

Here are three apps that offer similar functionality with a focus on customer service:

  • Help Scout: An AI customer support software that automates repetitive tasks, provides personalized experiences, and offers actionable insights to improve customer service.
  • Yuma AI Ticket Assistant: This tool assists customer service teams by automating ticket categorization, prioritization, and routing, helping agents focus on more complex issues.
  • Freshdesk: A customer support platform that uses AI to streamline ticket management, automate workflows, and provide personalized support experiences.

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