Cresta: Pricing, Reviews & Top 4 Alternatives [2024]

What is Cresta?

Cresta is an AI platform designed specifically for contact centers, offering generative AI solutions to help businesses improve performance, reduce costs, and empower employees to work smarter and faster. In this article, we'll share the key facts you need to know about Cresta, including its main purpose, features, and how it works. So, let's dive into the world of Cresta and explore what it has to offer.

Cresta's Pricing

Cresta's pricing details, including information on monthly or annual plans, free plans, and free trials, are not publicly disclosed on their website. Specific dollar amounts are also not mentioned. For more detailed information or inquiries, please visit Cresta's website.

Reviews of Cresta

Users have praised Cresta for its real-time guidance, efficient chat review and scoring, and valuable insights from the leader dashboard. While some users experienced occasional technical issues and transcription inaccuracies, the overall sentiment is positive. Cresta has earned an impressive 4.2 out of 5 stars rating. To read more user reviews, check out the Cresta reviews on G2.

Use cases for Cresta

Major use cases for Cresta include sales, customer care, and retention.

• Sales: Cresta enhances lead conversion and upsell opportunities by identifying effective tactics, providing personalized coaching, and offering real-time guidance to sales teams.
• Customer Care: The platform improves service quality by uncovering root causes of poor service, empowering agents with real-time answers, and boosting supervisor efficiency.
• Retention: Cresta helps reduce customer churn by revealing underlying issues and guiding agents through complex conversations to retain customers effectively.

Learn more about these use cases on the Cresta website.

Alternatives to Cresta

If you're looking for alternatives to Cresta that focus on AI-driven content creation and collaboration, we've got you covered. Here are four options:

• Tome: With AI template customization, company intelligence, and viewer analytics, Tome offers a smart, swift format for designing engaging presentations. Ideal for those in sales and marketing, or anyone looking to effectively share their ideas.
• Balto: Balto is a real-time sales coaching software that uses AI to analyze conversations and provide instant feedback to sales reps, helping them improve their performance and close deals more effectively.
• Gong: Gong is a conversation analytics and salesforce training platform that uses AI to analyze sales calls and meetings, providing insights and coaching to help sales teams improve their communication and close deals.
• Chorus by ZoomInfo: Chorus is a conversation intelligence platform that captures and analyzes sales calls and meetings, providing insights and coaching to help sales teams improve their communication and close deals.

With these alternatives, you can explore different AI-driven content creation and collaboration tools to find the one that best suits your needs and helps you achieve your business goals.

Supercharge your productivity with Tome

Exploring various AI tools has highlighted that Tome distinctly benefits professionals like yourself. With features such as AI template customization, company intelligence, and viewer analytics, our platform enables you to create compelling presentations efficiently and intelligently. Tome’s ultra-fast editing capabilities and sophisticated AI technology are particularly suited for sales and marketing professionals, or anyone looking to effectively disseminate ideas. Ready to see the capabilities of Tome? Sign up for free and start shaping your ideas with our advanced platform.