Dialpad: Pricing, Reviews & Top 3 Alternatives [2024]

What is Dialpad?

Dialpad is an AI-powered customer intelligence platform that aims to connect teams, build ROI, and support customers. It offers a variety of AI solutions, such as AI Voice, AI Contact Center, and AI Sales Center, to help businesses improve their customer communication and intelligence. In this article, we will share the key facts you need to know about Dialpad, so you can make an informed decision about whether it's the right tool for your needs.

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Dialpad's Pricing

Dialpad offers both monthly and annual pricing plans. Monthly plans include Standard at $27/user/month and Pro at $35/user/month. Annual plans are available at $15/user/month for Standard and $25/user/month for Pro. Additional services, such as conference room lines and internet fax, have separate pricing. You can visit their pricing page for more details.

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Reviews of Dialpad

Users have given Dialpad an overall rating of 4.5 out of 5 stars. They appreciate its ease of use, insightful analytics, and helpful customer support. Here's what some users are saying:

• "Easy to use, very insightful into your insights. Customer support is always helpful when I have questions." - Melissa S.
• "It's really nice to be able to go back to a call and just get the highlights of what you talked about with a customer. The suggestions are helpful..." - John B.
• "AI guidance, approach to sellers in handling the customers and with clients, excellent workflow and data synchronization" - Hazrath AnsarMadeena S.

For more user reviews and insights, you can visit the Dialpad reviews page on G2.

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Use cases for Dialpad

Major use cases for Dialpad include AI Voice, AI Contact Center, and AI Sales Center. These applications can be particularly helpful in the following situations:

• AI Voice: Uniting teams, automating busywork, and connecting customers to the right person every time.
• AI Contact Center: Simplifying coaching, tracking adherence to best practices, and automatically monitoring customer satisfaction.
• AI Sales Center: Speeding up onboarding, surfacing immediate answers to customer questions, and closing deals more efficiently.

For more information on these use cases, visit the Dialpad website.

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Alternatives to Dialpad

While Dialpad offers a range of AI-powered solutions for customer communication and intelligence, there are other apps that can also help you achieve similar goals. Here are some alternatives:

• Gong: This app focuses on conversation analytics and salesforce training, helping teams improve their communication skills and close deals more efficiently.
• Kixie PowerCall & SMS: A power dialer and SMS platform that integrates with CRM systems, streamlining sales outreach and customer communication.
• Talkdesk: A cloud-based contact center solution that offers AI-driven features like intelligent routing, customer sentiment analysis, and real-time coaching for agents.

Explore these alternatives to find the best fit for your specific needs and enhance your customer communication and intelligence efforts.

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