Freshworks: Pricing, Reviews & Top 3 Alternatives [2024]

What is Freshworks?

Freshworks is a company that provides customer service, IT, and CRM software solutions designed to improve customer relationships and employee satisfaction. With the integration of generative AI, their software aims to enhance user experience and efficiency. In this article, we will share the key facts you need to know about Freshworks and its AI-powered offerings.

Freshworks's Pricing

Freshworks offers annual pricing plans for their Freshsales CRM software: Growth at approximately $8.97/user/month, Pro at approximately $38.81/user/month, and Enterprise at approximately $58.68/user/month. You can visit their pricing page for more information.

Reviews of Freshworks

Freshworks has earned an overall rating of 4.5 out of 5 stars. Users commend its comprehensive features, ease of use, and affordability. Feedback highlights its effectiveness for B2E companies, with users describing it as a great tool that meets the majority of their needs and a great solution offered at a great price. For more user reviews and additional insights, check out the Freshworks reviews page on  G2.

Use cases for Freshworks

Major use cases for Freshworks include customer service, IT service, and CRM. Here are some details:

• Customer Service: Freshworks' Freshdesk is a unified, intelligent customer support platform that helps businesses scale faster.
• IT Service: Freshservice, a modern IT service and operations platform by Freshworks, is intuitive and fully integrated.
• CRM: Freshsales, a CRM platform offered by Freshworks, helps businesses sell smarter and faster by automating time-consuming tasks.

For more information on Freshworks and its AI-powered offerings, visit their website.

Alternatives to Freshworks

If you're looking for alternatives to Freshworks, we've got you covered. Here are three apps that offer similar functionality:

• Zendesk Support Suite: This customer service platform offers a range of tools for managing customer interactions, including ticketing, live chat, and self-service options.
• Zoho Desk: A help desk software that streamlines customer support processes, Zoho Desk includes features like ticket management, automation, and reporting.
• Salesforce Service Cloud: This customer service platform from Salesforce offers a comprehensive set of tools for managing customer interactions, including case management, knowledge base, and live chat.

Explore these alternatives to find the best fit for your needs and start improving your customer service, IT service, and CRM processes today.

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