Intercom: Pricing, Reviews & Top 3 Alternatives [2024]

What is Intercom?

Intercom is a customer service solution designed for businesses of all sizes and industries, offering features such as an AI-enhanced workspace, AI chatbot, proactive support, messenger and omnichannel support, and a single, powerful, easy-to-use platform. In this article, we will share the key facts you need to know about Intercom, including its main features, target audience, use cases, and benefits. So, let's explore what Intercom has to offer.

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Intercom's Pricing

Intercom offers three monthly plans: Essential at $39/seat/month, Advanced at $99/seat/month, and Expert at $139/seat/month. They also provide a Proactive Support Plus add-on starting from $99/month. While there's no mention of a free plan, they do offer a free trial for all plans. Check out their pricing page for more details.

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Reviews of Intercom

Users have shared mixed opinions about Intercom. They appreciate its wide range of customer interaction and support features, but some criticize it for its high cost and inconsistent performance. A few users also mentioned that the product has too many features they don't use, which can be distracting and time-consuming. Based on 42 reviews, Intercom has an overall rating of 4.3 out of 5 stars. Check out the Intercom reviews on Product Hunt for more details.

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Use cases for Intercom

Intercom's major use cases include providing a help desk, an AI chatbot, and proactive support. These features allow businesses to:

• Maximize productivity by connecting the inbox, tickets, and help center in one efficient workspace with omnichannel communication.
• Resolve customer questions and reduce ticket volume with Fin, a sophisticated AI chatbot.
• Onboard, educate, and notify customers with automated messages, reducing support volume and increasing customer satisfaction through proactive support.

For more information on Intercom's features and benefits, visit their website.

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Alternatives to Intercom

If you're looking for alternatives to Intercom, we've got you covered. Here are three apps that offer similar functionality, with a focus on business applications:

• Manychat: A popular chatbot platform that helps businesses automate customer interactions and generate leads through Facebook Messenger and other channels.
• Chatfuel: Another chatbot platform that enables businesses to create custom chatbots for Facebook Messenger, Instagram, and other platforms without any coding knowledge.
• Zapier Chatbots: A tool that allows you to create custom chatbots by connecting various apps and automating workflows, making it easy to engage with customers and capture leads.

Explore these alternatives to find the best fit for your business needs and enhance your customer engagement strategies.

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