Kustomer is an AI-powered customer service CRM platform designed to help businesses improve customer support and engagement. With features like a unified customer view, AI Agent Copilot, AI chatbots, self-service options, and an app marketplace, Kustomer aims to increase efficiency and provide personalized service. In this article, we will share the key facts you need to know about Kustomer, including its main features, target audience, pricing, benefits, drawbacks, competitors, and unique selling points.
Kustomer offers monthly pricing plans, including Enterprise at $89/user/month and Ultimate at $139/user/month. They also offer discounted rates for annual subscriptions, although specific details are not provided. Additionally, KustomerIQ, their AI-powered customer support feature, is priced at $0.75 per resolution and $39 per user. For more detailed information, you can visit their pricing page.
Kustomer has earned an overall rating of 4.4 out of 5 stars. Users praise its ease of navigation, user-friendly interface, and broad functionality. Feedback includes commendations for its simplicity in navigation and effectiveness, with one user describing it as truly amazing. Others highlight its user-friendliness and efficiency in managing various communication channels such as calls, emails, and chats. For more user reviews and additional insights, check out the Kustomer reviews page on G2.
Major use cases for Kustomer include CRM, AI Agent Copilot, and AI Chatbots. Here's how these features can benefit businesses:
For more information on Kustomer's use cases, visit their website.
If you're looking for alternatives to Kustomer, we've got you covered. Here are three apps that offer similar features and benefits:
Explore these alternatives to find the best fit for your business needs and enhance your customer service and sales processes.
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