Observe.AI: Pricing, Reviews & Top 4 Alternatives [2024]

What is Observe.AI?

Observe.AI is a conversation intelligence platform designed for contact centers. It combines AI-powered automation with conversation intelligence to help businesses better understand their customers, support agents and sellers in real-time and post-interaction, and improve customer satisfaction while reducing operating costs. In this article, we will share the key facts you need to know about Observe.AI, including its main purpose, features, and how it works. So, let's explore this AI-driven tool together.

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Observe.AI's Pricing

Observe.AI does not publicly share specific pricing information. However, you can fill out a form on their pricing page to receive a customized proposal tailored to your business needs.

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Reviews of Observe.AI

Users have given Observe.AI an overall rating of 4.6 out of 5 stars. They appreciate its ability to pinpoint areas of improvement, ease of use, and innovative approach to analyzing customer interactions. Here's what some users are saying:

• "OAI BEST Intelligence. Best tool to Pin point your areas of Improvement" - Asim R.
• "Observe .AI" - Verified User (Mid-Market)
• "New and Cool Observer and .AI than can do task very easily." - Piyush K.

For more user reviews and insights, you can visit the Observe.AI reviews page on G2.

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Use cases for Observe.AI

Observe.AI offers major use cases in real-time AI, post-interaction AI, and advanced business analytics. Here's how it can help:

• Real-Time AI: Provides continuous improvement for agents and sellers with real-time assistance, recommended actions, and after-call automation.
• Post-Interaction AI: Enhances customer service quality and mitigates risk with Auto QA and personalized agent coaching plans.
• Advanced Business Analytics: Analyzes millions of customer conversations to uncover critical business insights, trending topics, and staffing decisions that drive revenue, customer engagement, and operational efficiencies.

For more information on these use cases, visit the Observe.AI website.

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Alternatives to Observe.AI

If you're looking for alternatives to Observe.AI, we've got you covered. Here are some apps that offer similar features and benefits:

• CallMiner Eureka: This speech analytics software helps businesses analyze customer interactions, uncover insights, and improve agent performance. It offers real-time monitoring, post-interaction analysis, and advanced business analytics.
• Balto: Balto is a real-time guidance platform that uses AI to analyze phone conversations and provide instant feedback to agents. It helps improve customer service quality, agent performance, and overall call center efficiency.
• NICE CXone: This cloud-based customer experience platform combines omnichannel routing, workforce optimization, analytics, and artificial intelligence to help businesses deliver exceptional customer service and improve agent productivity.
• Talkdesk: Talkdesk is a cloud-based contact center platform that offers advanced AI-powered features, such as real-time assistance, post-interaction analysis, and business analytics, to help businesses optimize their customer service operations.

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