RocketPhone: Pricing, Reviews & Top 4 Alternatives [2024]

What is RocketPhone?

RocketPhone is an all-in-one voice platform that integrates with Salesforce CRM, aiming to help sales and customer service teams focus on their customers rather than administrative tasks. In this article, we will share the key facts you need to know about RocketPhone, including its main features, what it does, and some background information on the company.

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RocketPhone's Pricing

RocketPhone offers two pricing plans: Lite at approximately $30/month per user and A.I at approximately $75/month per user, both billed annually. The conversion from GBP shows that the A.I plan's conversion should be updated to $75/month from the previously mentioned $70/month. For more detailed information, you can visit their pricing page.

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Reviews of RocketPhone

Users have given RocketPhone an overall rating of 5 out of 5 stars. They appreciate its comprehensive security features, ease of use, visibility, and cloud management capabilities. Here are what users are saying:

• "Great product" - Roman H.
• "Their AI technology is incredible; it's like having a coach for your sales calls." - Roman H.
• "Salesforce integration is incredibly fluid." - Roman H.

For more user reviews and insights, you can visit the RocketPhone reviews page on G2.

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Use cases for RocketPhone

Major use cases for RocketPhone include sales teams, customer service teams, and managers. Here's how it can help in each scenario:

• For Sales Teams: RocketPhone can assist in closing more deals by providing real-time coaching, in-call prompts, and action automation. It also suggests upsell and cross-sell opportunities during calls.
• For Customer Service Teams: The platform can improve first call resolution with real-time alerts and configurable call features. This helps to enhance customer satisfaction and identify new sales opportunities.
• For Managers: RocketPhone's AI-powered monitoring allows for tracking and analyzing rep performance, identifying areas for improvement, and increasing operational efficiency.

For more information on these use cases, visit the RocketPhone website.

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Alternatives to RocketPhone

While RocketPhone is a powerful tool for sales and customer service teams, there are other apps that can also help professionals in these fields. Here are some apps that can help you achieve your goals:

• Talkdesk: This app offers a cloud-based contact center platform with advanced features like CRM integration, AI-powered call assistance, and real-time agent assistance.
• NICE CXone: A comprehensive customer experience platform that combines omnichannel routing, workforce optimization, analytics, and automation for improved customer interactions.
• Genesys Cloud CX: This all-in-one contact center solution provides tools for managing customer interactions across various channels, including voice, chat, email, and social media.
• CloudTalk: A cloud-based phone system designed for sales and support teams, offering features like call recording, call routing, and CRM integration.

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