Introducing Twig AI, a tool designed to help customer experience (CX) teams draft responses to customer queries faster by referencing help articles, resolved tickets, and support channels. In this article, we'll share the key facts you need to know about Twig AI, including its features, benefits, and use cases. Our goal is to provide you with an unbiased and informative overview of this AI-powered solution for CX teams.
Twig does not disclose their pricing publicly. For more information and to explore their offerings, you are encouraged to visit their website.
Users have given Twig an overall rating of 5 out of 5 stars. They appreciate its ability to eliminate manual lookups, resulting in faster customer response times and reduced ticket queue sizes. Here's what some users are saying:
For more user reviews and insights, you can visit the Twig reviews page on G2.
Major use cases for Twig include AI agent-assist, customer self-service modes, and an AI Brain built specifically for CX teams. Here's a closer look at each use case:
For more information on Twig's use cases, visit the Twig website.
If you're looking for alternatives to Twig, we've got you covered. Here are some apps that offer similar functionality:
Explore these alternatives to find the best fit for your needs and enhance your customer experience efforts.
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