Twig: Pricing, Reviews & Top 4 Alternatives [2024]

What is Twig?

Introducing Twig AI, a tool designed to help customer experience (CX) teams draft responses to customer queries faster by referencing help articles, resolved tickets, and support channels. In this article, we'll share the key facts you need to know about Twig AI, including its features, benefits, and use cases. Our goal is to provide you with an unbiased and informative overview of this AI-powered solution for CX teams.

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Twig's Pricing

Twig does not disclose their pricing publicly. For more information and to explore their offerings, you are encouraged to visit their website.

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Reviews of Twig

Users have given Twig an overall rating of 5 out of 5 stars. They appreciate its ability to eliminate manual lookups, resulting in faster customer response times and reduced ticket queue sizes. Here's what some users are saying:

• "Great product, and amazing team" - Zach J.
• "Power tool for our CS team" - Verified User in Information Technology and Services
• "Makes things a lot easier!" - Nicholas S.

For more user reviews and insights, you can visit the Twig reviews page on G2.

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Use cases for Twig

Major use cases for Twig include AI agent-assist, customer self-service modes, and an AI Brain built specifically for CX teams. Here's a closer look at each use case:

• AI agent-assist & customer self-service modes: Twig helps customer support teams draft responses to customer queries, making their work more efficient and accurate.
• AI Brain built for CX teams: Twig is designed specifically for customer experience teams, with features such as factual answers, control over AI responses, AI personas for different CX roles, ecosystem data integration, personalized AI, and insights for overseeing and refining AI.
• Unparalleled Features, Unmatched Benefits: Twig offers a range of features and benefits, including a 2X faster response time, AI-generated responses based on trustworthy sources, and the ability to personalize AI responses according to user preferences.

For more information on Twig's use cases, visit the Twig website.

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Alternatives to Twig

If you're looking for alternatives to Twig, we've got you covered. Here are some apps that offer similar functionality:

• Intercom: This app offers a customer messaging platform that helps businesses connect with customers, providing personalized support and driving growth.
• Salesforce Service Cloud: A customer service and support application that enables businesses to manage customer interactions, streamline workflows, and improve customer satisfaction.
• Tidio: Combining live chat, chatbots, and email marketing, Tidio helps businesses communicate with customers more effectively and efficiently.
• Drift: A conversational marketing platform that connects businesses with potential customers through chatbots and live chat, helping to generate leads and close deals faster.

Explore these alternatives to find the best fit for your needs and enhance your customer experience efforts.

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