Ultimate: Pricing, Reviews & Top 4 Alternatives [2024]

What is Ultimate?

Ultimate is an AI-powered customer support automation platform that helps businesses automate over 60% of their support requests across all digital channels. By using generative AI, Ultimate aims to elevate customer experience, empower support agents, and enhance efficiency. In this article, our team will share the key facts you need to know about Ultimate, so you can better understand how it might fit into your customer support strategy.

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Ultimate's Pricing

Ultimate does not disclose their pricing publicly. For more information, you are encouraged to visit their pricing page.

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Reviews of Ultimate

Users have given Ultimate an overall rating of 4.6 out of 5 stars. They appreciate its user-friendliness, time-saving capabilities, and the impact it has on customer service. Here's what some users are saying:

• "So user-friendly and time-saving" - Stanley B.
• "A game changer!" - Verified User (Small-Business)
• "Game changer for customer service" - Pinja T.

For more user reviews and insights, you can visit the Ultimate reviews page on G2.

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Use cases for Ultimate

Major use cases for Ultimate include chat automation, ticket automation, and UltimateGPT. These features can help businesses in various ways:

• Chat Automation: Efficiently handle customer queries, improving satisfaction and reducing response times.
• Ticket Automation: Streamline the ticketing process for better issue management and resolution.
• UltimateGPT: Launch a generative AI bot for handling FAQ-style questions and increasing first-touch resolutions.

For more information on these use cases, visit Ultimate's website.

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Alternatives to Ultimate

If you're looking for alternatives to Ultimate, we've compiled a list of apps that offer similar features and capabilities. These apps can help you automate customer support processes, improve customer experience, and empower support agents while enhancing efficiency:

• Ada: This app focuses on automating customer support through chatbots, providing personalized experiences, and integrating with popular messaging platforms.
• Intercom: Intercom offers a suite of messaging tools for sales, marketing, and support teams, including chatbots, targeted messaging, and customer data management.
• Forethought AI: This app uses AI to understand customer inquiries, automate responses, and route complex issues to the appropriate support agents.
• Drift: Drift provides conversational marketing and sales tools, including chatbots, targeted messaging, and account-based marketing features.

Explore these alternatives to find the best fit for your customer support strategy and business needs.

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