VoiceOps: Pricing, Reviews & Top 4 Alternatives [2024]

What is VoiceOps?

Introducing VoiceOps, a coaching enablement software specifically designed for call centers. This tool aims to improve coaching and training programs, leading to enhanced performance and higher ROI. In this article, we will share the key facts you need to know about VoiceOps, helping you understand how it can benefit your call center operations.

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VoiceOps's Pricing

VoiceOps does not disclose their pricing publicly. To learn more about the software and discuss pricing options, you are encouraged to request a demo.

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Reviews of VoiceOps

Users have given VoiceOps an overall rating of 4.8 out of 5 stars. They appreciate its comparison feature, audio call recording, and ease of use. Here's what some users are saying:

• "The best thing that I like about VoiceOps, is its comparison feature. That helps the under-performers to learn and improve their sales." - Verified User
• "I liked that I could record audio phone calls." - Stacie R.
• "Used it a few times. I rather talk to a computer. Rather than using my fingers." - Laurel B.

For more user reviews and insights, you can visit the VoiceOps reviews page on G2.

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Use cases for VoiceOps

Major use cases for VoiceOps include measuring adherence to call flow, designing and executing coaching strategies, and closing performance gaps. Here's a closer look at each use case:

• Measure adherence to call flow: VoiceOps helps call centers track and analyze their team's adherence to the desired call flow, ensuring that agents follow the best practices for customer interactions.
• Design and execute a world-class coaching strategy: VoiceOps enables call centers to create and implement effective coaching strategies that drive behavior change and improve performance.
• Close performance gaps, reduce attrition, and increase ROI: By providing better coaching and training, VoiceOps helps call centers improve their team's performance, reduce employee turnover, and increase the return on investment.

For more information on VoiceOps and its use cases, visit their website.

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Alternatives to VoiceOps

Looking for alternatives to VoiceOps? We've got you covered. Here are some apps that offer similar features and benefits:

• Chorus by ZoomInfo: This conversation intelligence software helps sales teams capture, analyze, and learn from their calls and meetings, providing insights to improve coaching and performance.
• Gong: Gong offers a revenue intelligence platform that uses AI to analyze sales calls and meetings, providing insights and coaching to help sales teams close deals more effectively.
• Jiminny: This platform combines conversation intelligence and sales coaching to help teams improve their communication skills, close deals faster, and build better customer relationships.
• Salesloft: Salesloft is a sales engagement platform that helps teams build better relationships with their customers, providing tools for communication, automation, and analytics.

Explore these alternatives and find the perfect solution for your call center coaching and training needs.

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